Shipping Policy

Effective Date: November 16, 2025

At SerumHome, we are committed to delivering your imported skincare products safely and conveniently across Pakistan. Please read the following shipping terms before placing your order.

1. Delivery Coverage

We currently deliver orders across Pakistan, including major cities and most surrounding areas through our courier partners.

Delivery to remote or hard-to-reach areas may take additional time and may be subject to additional courier charges.

2. Processing Time

Orders are normally processed and dispatched within 1–2 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

For certain orders, our team may contact you by phone or WhatsApp to confirm your delivery details before dispatch.

3. Delivery Time

Estimated delivery time after dispatch:

• Major cities: 2–4 business days

• Other areas: 3–6 business days

• Remote areas: Up to 7 business days or longer, depending on the courier service

These are estimated delivery times and may vary due to weather, public holidays, courier delays, incorrect addresses, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to you before order confirmation.

From time to time, SerumHome may offer free shipping promotions on selected products or orders. Promotional shipping terms will apply as stated at the time of purchase.

5. Cash on Delivery (COD)

We may offer Cash on Delivery (COD) on eligible orders within Pakistan.

For COD orders, the customer is required to pay the complete order amount to the courier at the time of delivery.

SerumHome reserves the right to contact customers for order confirmation before dispatching COD orders.

6. Order Tracking

Once your order has been dispatched, tracking information may be provided through SMS, WhatsApp, email, or another available communication method.

You can use the tracking information to check the status of your shipment through the relevant courier service.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and active contact number.

If an order cannot be delivered because of an incorrect, incomplete, or unreachable address, additional delivery charges may apply for re-shipment.

8. Delayed Deliveries

Although we work with reliable courier partners, delivery delays can occasionally occur due to circumstances outside our control, including:

• Weather conditions

• Public holidays

• Courier operational issues

• Road closures or transportation disruptions

• Incorrect or incomplete delivery information

• Unreachable customer

• High-volume periods

SerumHome will assist customers in communicating with the courier regarding delayed shipments, but we cannot guarantee delivery on a specific date unless explicitly stated.

9. Failed Delivery / Unclaimed Orders

If a customer refuses to accept an order, remains unreachable, or repeatedly fails to receive the shipment, the order may be returned to SerumHome.

For a replacement shipment, the customer may be required to pay the applicable additional shipping charges.

Repeated refusal of COD orders may result in COD being unavailable for future orders.

10. Damaged Packages

Please inspect your package when you receive it.

If the package appears severely damaged, opened, or tampered with, please contact SerumHome as soon as possible and provide clear photographs/videos of the package and the products received.

We will review the issue and coordinate with the courier where necessary.

11. Contact Us

If you have any questions regarding your shipment or delivery, please contact us through the contact details provided on our website.
Email: serumhome@yahoo.com
Phone: 92 334 5418989
WA: 92 334 5418989

SerumHome — Imported Skincare Delivered Across Pakistan